First if you are looking at this you have likely purchased something from us - so THANK YOU! We are thrilled that you have joined us on this Holonaut journey to create a new and truly distributed Cloud. We promise to do our very best to make this experience for you amazing and to make right any hiccups you may encounter along the way. So you should know the following:
- You may cancel an order and have it refunded any time prior to shipment.
- After shipment, all repairs and/or returns are coordinated via our helpdesk: (https://holo.freshdesk.com)
- We will repair or replace items that are inside of their warranty period, and most of our hardware products come with a 1-year warranty.
Several types of goods are exempt from warranty and/or return.
- Downloadable software products
- Tee shirts
Refunds, if approved, will be made only after order/payment research is completed and where possible will be done in the same way payment was made.
When payments have been made in a Crypto currency, refund amounts will be calculated as the lower of either the current value of the item in USD or the number of units of Crypto paid for the purchase.
Shipping is charged based on the product(s) you order and where you live. It is calculated during checkout. Shipping costs are non-refundable after an item has been sent.
TIMING: Products that are listed as PRE-ORDER will be shipped when they become available. The exact dates are not guaranteed. No items sold on this site will be shipped before comparable items sold via the Holo Indiegogo Campaign are shipped.
You will be responsible for paying any shipping costs related to a product return.
Shipping charges do NOT include international customs or clearance charges. Invoices sent with all orders will be denominated in USD.